Privacy Policy

1. Purpose of This Policy

At Dermatology & Vein Institute Australia your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and disclose your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records and Information Privacy Act 2002 (NSW).

Who can I contact about this policy?
For enquiries concerning this policy, you can contact sayhello@urepublic.com.au
– Attention: Practice Manager.

2. What Information We Collect

We collect information that is necessary to provide you with high-quality phlebology, general and cosmetic dermatological services, including:

• Personal Information: Name, date of birth, address, phone number, email, Medicare number, emergency contact.
• Health Information: Medical history, current and past treatments, referral letters, pathology results, clinical photographs (with consent), and consultation notes.
• Financial Information: Billing and payment information (for services rendered).
• Website Data: If applicable, limited information such as IP addresses or website usage statistics via cookies.

3. How We Collect Your Information

Your information may be collected in several ways:

• Directly from you (in-person, phone, email, website form)
• From your referring GP or specialist
• From other health professionals involved in your care (with your consent)
• Via electronic platforms such as online booking or payment systems.

4. Why We Collect Your Information

We collect your information to:

• Provide safe and effective medical and cosmetic care
• Communicate with you about your appointments and treatments
• Liaise with other healthcare professionals with your consent
• Meet legal obligations (e.g., Medicare, regulatory reporting)
• Improve our services (anonymised feedback or analytics).

5. How We Store and Secure Your Information

Your information is stored securely in:

• Electronic medical records (password-protected systems)
• Locked physical files (where applicable)
• Cloud-based server securely stored in Sydney, Australia.

We implement appropriate technical and organisational safeguards to protect against unauthorised access, alteration, disclosure, or destruction of your personal and health information.

6. Disclosure of Your Information

We may disclose your information to:

• Other health professionals involved in your care (with your consent)
• Medicare or private health insurers (for billing purposes)
• Regulatory or legal bodies if required by law
• IT service providers (who assist with medical record systems and are bound by confidentiality).

We do not sell, rent or trade your personal information.

7. Accessing and Correcting Your Information

You have the right to request access to your health records or to request corrections. Requests can be made in writing to our practice. We may ask for ID to protect your privacy. In some cases, a fee may apply.

8. Marketing and Communications

We may occasionally contact you regarding treatment updates or practice-related information. You may opt out at any time by notifying us.

We do not use your personal information for third-party marketing.

9. Website and Online Bookings – HotDoc

If you use our website or online booking system:

• Cookies may be used to improve user experience.
• Third-party booking/payment providers may collect information. These providers are required to comply with privacy laws.

10. Data Breach Notification

In the unlikely event of a data breach involving your personal or health information, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.

11. Changes to This Policy

This policy may be updated from time to time. The most recent version will always be available on our website or at our practice upon request.

12. Contact Us

If you have any questions, concerns, or complaints about your privacy or this policy, please contact:

uRepublic
Dermatology & Vein Institute Australia
Level 4, 257 Clarence Street
Sydney NSW 2000
Email: sayhello@urepublic.com.au
Phone: 02 9262 7774

We take privacy complaints seriously and will respond in accordance with our obligations under the Privacy Act.